Refund, Cancellation & Shipping Policy

If you need to cancel or modify an order, please contact RevHealth as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has entered fulfillment or shipment. However, cancellation is not guaranteed once processing has begun.

Once a valid carrier tracking number has been generated and provided for an order, the order is considered to have entered the shipping process and is generally final and non-refundable.

RevHealth does not provide refunds solely because a customer changes their mind, no longer wants the product, ordered the incorrect product or quantity, or experiences a carrier delay that does not result in a confirmed loss of the shipment.

Exceptions may apply under the circumstances described below or where otherwise required by applicable law.

RevHealth may provide a refund, replacement, reshipment, store credit, or other appropriate resolution when:

• The customer receives an incorrect product due to a RevHealth fulfillment error.
• An item is missing from the shipment and the discrepancy is verified by RevHealth.
• The product arrives materially damaged or unusable as a result of shipping or fulfillment.
• The carrier confirms that the package was lost in transit.
• A shipment is returned to sender and successfully received back by RevHealth or the applicable fulfillment facility, subject to any non-refundable shipping, handling, or processing costs.
• RevHealth determines that the product or shipment has a verified quality, integrity, or fulfillment issue.
• A refund or other remedy is required by applicable federal or state law.

Depending on the circumstances, RevHealth reserves the right to determine whether a qualifying claim is appropriately resolved through a replacement, reshipment, store credit, or refund, except where applicable law requires a particular remedy.

Orders shown by the carrier as successfully delivered are generally not eligible for a refund based solely on a customer's report that the package cannot be located.

Customers should first check the delivery location, household members, neighbors, property management, and the applicable carrier.

RevHealth will reasonably assist with available carrier information or a carrier claim when appropriate. This provision does not limit any rights or remedies provided by applicable law.

Customers should notify RevHealth promptly after delivery or discovery of an issue and provide:

• The order number and customer name.
• A description of the issue.
• Photographs or video when applicable.
• Photographs of the packaging and shipping label when applicable.
• Any other information reasonably necessary to investigate the claim.

RevHealth may require the customer to retain the product and packaging while the claim is reviewed.

Original shipping, expedited shipping, handling, and related fulfillment charges are generally non-refundable once incurred unless the refund results from a RevHealth error or reimbursement is otherwise required by law.

Certain products fulfilled through an FDA-registered 503B outsourcing facility may be subject to additional purchaser eligibility, licensing, verification, documentation, shipping, or other regulatory requirements imposed by the outsourcing facility or applicable federal or state law.

The purchaser is responsible for providing complete, accurate, current, and legally sufficient documentation requested in connection with the order. Depending on the transaction, this may include facility information, professional or facility licenses, prescriber or practitioner information, NPI information, shipping information, attestations, or other documentation required by the applicable 503B outsourcing facility or governing law.

An order involving a 503B outsourcing facility may be placed on hold and will not be released for fulfillment until all required documentation has been submitted, reviewed, and accepted by the appropriate party.

Submission of payment does not guarantee that an order can be fulfilled. RevHealth and/or the applicable outsourcing facility may reject, suspend, or cancel an order if required documentation is incomplete, inaccurate, expired, unverifiable, inconsistent with the purchaser's eligibility, or otherwise insufficient to satisfy applicable requirements.

Customers must not submit another person's or entity's credentials without authorization or provide false, altered, misleading, or fraudulent documentation.

If an order cannot legally or operationally be fulfilled because the purchaser fails to provide required documentation, RevHealth may cancel the order and issue any refund or credit that is appropriate under this Policy and applicable law. Any non-refundable costs already incurred in connection with processing, payment, shipping, special handling, or fulfillment may be deducted where permitted by law.

Nothing in this section represents that a particular purchaser, facility, practitioner, product, or transaction is legally eligible for 503B fulfillment. Eligibility and fulfillment remain subject to the requirements applicable to the specific transaction and the policies and approval of the applicable outsourcing facility.

Customers are encouraged to contact RevHealth directly regarding an order or billing concern before initiating a payment dispute so that RevHealth has an opportunity to investigate and resolve the matter.

Nothing in this policy waives or restricts any rights a customer may have under applicable credit-card, banking, or consumer-protection laws.

Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be waived. If any portion of this policy conflicts with applicable law, the applicable law will control to the extent of that conflict.